Monthly Archives: January 2022

Tachyon v8, from 1E; a brief look.

Disclaimer: This is a sponsored post but all content was written by me and is my own, personal opinion.

If you’re in the market for an endpoint management product, 1E’s Tachyon may be for you.

What is 1E’s Tachyon?

Since its inception, Tachyon was built to be an endpoint detection and response Digital Experience (DEX) platform. 1E positions Tachyon v8, in particular, more as a competitor to Nexthink and Systrack but with a load more user and monitoring features.

Tachyon’s big selling point is its speed. Since the monitoring and response logic is largely in the 1E endpoint client, it responds more quickly than similar platforms. You’ll find a nice video explaining this concept here, with help from Rocket Raccoon.

Main Features in Tachyon v8

I recently watched a 1E webinar explaining all the new features. It’s well worth a watch if you’re in the market for endpoint management or the more sophisticated DEX platform, or already use the Tachyon platform and are thinking of upgrading.

1E focused on four feature sets in their latest Tachyon v8 release.Picture1

  • Analytics and Insights – This feature set collects metrics around networking, boot, login times, and application response times. There are some nice features around SaaS monitoring, which allow you to track the responsiveness of applications like SAP and Salesforce over time, and see whether performance is drifting away from a baseline.

  • Resolution Acceleration – This feature set looks particularly whizzy. I’m intrigued by the “quadrant” feature, which allows you to plot endpoint devices on two axes and identify particularly problematic examples.

    If Tachyon can plot endpoint devices per user, over multiple devices, it’ll be brilliant. I really like the sound of the “side by side” feature for configuration comparison between good and bad devices, and will be keeping an eye out for the Tachyon Tuesday video on that as promised. I’ve spent too much of my life with WinMerge!

  • Action & Prevention – This feature set is about what Tachyon calls “Management Packs”. Management packs are automation routines that can be deployed to endpoints to address particular problems such as updating drivers, changing networking information, and so on.

    This concept sounds like something that can be done with group policy and scripts. But Microsoft’s Group Policy and scripts are hard. I spend more time troubleshooting that stuff when it’s gone wrong than I want!

  • Engagement and Empowerment – 1E is particularly pleased with these new features and it makes up a lot of the webinar content. There are a lot of new features around user engagement and interactions, and they claim to have “closed the ITSM loop” by integrating with Servicenow and automated ticket management.

    They say that the platform can open and act on tickets. The endpoint client can gather sentiment analysis through surveys and allows the end user greater autonomy when fixes and updates are applied.

    Admins also have the option of interacting through the 1E client to make announcements, for instance announcing fixes that can be applied, updates downloaded, or even installing new software packages.

    Picture1 (1)

What Pieces Interest Me

From my perspective as a support engineer for the last two decades, the resolution acceleration features were the bit that really floated my boat. However. there are two things in User Engagement that made me sit up.

  • The identification of “champions” – Through the monitoring capabilities you can see which users are early adopters, and “lovebomb” them during software or patch rollouts, so that they will hopefully influence their peers and promote whatever-it-is you want them to do.

  • “Employee wellness” – You can use Tachyon to monitor “engagement”, and determine which employees are spending too many hours working. You can then tag these users and monitor their activity as a group to determine whether your actions bring their work hours down to a reasonable level.

Now, 1E seems like a company with good intentions. I’m sure it’s never crossed their minds that an application that monitors users who are working too hard might also be used to monitor users who are working too little. Or that “too little” is highly subjective.

A long time ago I worked on the first few Blackberry implementations in the UK. The original Blackberry server came with a whole host of user monitoring features such as whether or not users had their device switched on, GPS capabilities (with time tracking) to see how long they were spending in locations, and a bunch of other things. I know some companies got very excited about these features.

I’m not suggesting that 1E wants their platform to be used to spy on users but it looks like it could be. Similarly, a tool that identifies “champions” can also identify “laggards”. What a company chooses to do with that information is surely their own affair, but it would be nice if they chose to treat them sympathetically and understand why they are reluctant to implement changes, rather than just cudgel them into compliance. In fairness to 1E, they make this exact point.

1E is offering the user engagement features as a way to combat “the great resignation”, by making the hybrid workplace more pleasant and reducing the friction experienced by home workers when they interact with the IT department. From a user standpoint the monitoring might, however, feel heavy handed and intrusive.

I’m not sure how many people would be persuaded to stay by a company buying into the “experience economy” for its employees. A good friend of mine who recently left the company I work for was moaning about their new employer’s IT, and how poor it was in comparison. “You could always come back…”, I said. No answer, came the stern reply.

    Conclusion

    In summary, Tachyon v8 is an exciting next-generation Digital Experience tool with some great monitoring, automation, and powerful user engagement capabilities. But… with great power, comes great responsibility.